Monthly Archives: February, 2014

A Tale of Two Cities…Sorry. Policy.

Charles Dickens may well have written “It was the best of customer service experiences; it was the worst of customer service experiences” if he had been with me on a recent United Airlines adventure. “Thank you for taking an interest in our brand. The United brand vision is more than just words on paper. It …

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Calgary Students make VP University History!

The sub-zero wind chill could not keep these hearty students from coming to Calgary!  Varco Pruden Buildings and VP University held their largest training session EVER!  Twenty-eight folks spent three-days learning about Varco Pruden’s VP Command system. District Manager, Tom Georg, spent weeks prior drumming up students.  The excitement showed by each one was overwhelming.  …

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